If you have an established business phone number that you’d like to keep, you may want to forward that number to the one we provide. That way, your callers will still dial the same number they always have. 

The available features and exact procedure for forwarding your calls are dependent on your network provider and may be different for business and residential lines. Here are some common types of call forwarding and how to activate them with most carriers:

Standard Call Forwarding

If you want to forward all your calls, all the time, you usually dial 21 followed by the number you want to forward to and then #. To deactivate forwarding and take the calls back to the original number, press #21#. Generally, this can be deactivated by entering #21#.

Busy Call Forwarding

To forward calls only when the first line is busy, use *67* followed by the divert number and then # to activate, and #67# to deactivate.

No-Answer Call Forwarding

Build a chain of forwarding transfers to transfer calls. If your first transfer choice can’t reach the phone, the call will automatically transfer to the second number after a set number of rings. To choose no answer call-forwarding, use *61*, then the number you want calls diverted to and finally the # to activate. To deactivate dial #61#. 

You may need to contact your carrier to set the number of rings your callers will hear before the call is forwarded. We recommend two rings—why make people wait?

Scheduled Call Forwarding

Set a schedule for call forwarding. You can choose to direct calls based on the days of the week and even by specific times of the day. Or, you can add an IVR to your AnswerConnect account and build the schedule into that system.

To set up a more customised call forwarding schedule, check with your phone carrier—most will be able to accommodate you.

Pre-setup call

Prior to your setup call, we use a basic script until we can develop your custom call flow. We’ll send you your temporary account number in your setup email. To start forwarding your calls to us, you’ll have to register this with your current network provider.

Find the call-forwarding instructions from some of the major carriers below: