What does the integration do?

The integration creates a new Lead in FranConnect when your virtual receptionist takes a message for your business.

Activating the Integration

From your AnswerConnect app:

  1. Click Settings
  2. Select Advanced Settings
  3. Select Integrations.
  4. Choose the FranConnect integration card.
  5. Click Integrate

Connecting Your Accounts

Enter your FranConnect username and password to connect with AnswerConnect.

Click the edit icon next to the account to name your account.

Then, click Continue.

Select the target FranConnect list where you want Leads exported and click Continue.

Map the message fields to their corresponding FranConnect attributes and click Continue.

 Mandatory fields are marked with a red asterisk.

Next, click the Test button to verify the attributes are mapped correctly. Successful mapping will activate the integration.

Deactivating the Integration

To deactivate the integration:

  1. Go to Settings
  2. Select Advanced Settings
  3. Click Integrations
  4. Choose the FranConnect integration card
  5. Click Deactivate