Business tips, research, articles & more.

Turn your answering service into a booking platform with our handy guide to all things appointment scheduling.

What is time-based call handling? How does it work and, most importantly, what can it do for your business?

Tree pruning helps keep trees healthy. With Friends of Trees, AnswerConnect is planting and pruning trees across the U.S. and Canada

We’ve now planted 1,020,964 trees as part of our giving back initiative! Find out what those trees mean for the planet and local communities around the world.

Every tree Matters. That's why AnswerConnect is helping Tree Canada improve our Planet by reforesting and afforesting Canada.

Signing new customers is your bread and butter, but how do you bring them onboard with your service when you've never met them in real life?

Looking for a solution for your customer support needs? A call centre service could offer the key - but how do you choose the right one for your small business?

Key Call flow – The script used by your virtual receptionists to answer calls to your business. Your call flow denotes the various possible answers your virtual receptionists could give...