24/7 Services.
Discover more about the
services we offer.
IT professionals spend almost half their day on the
phone, but still miss a quarter of calls to their business.
Why do you need an IT answering service?
Customers trust your IT company to provide secure, seamless
support for their digital infrastructure. They need to know their
clients can get support whenever they reach out.
Our IT answering services ensure your clients receive a
professional response, 24/7. This means better client retention and
longer customer lifetimes.
- 76%
of IT professionals say their customers prefer to talk
to a human by telephone rather than using email,
chatbot or webchat.
Tools every IT company needs
to thrive.
IT call answering services
Give every caller a professional response and follow up with clients faster.
Call routing and escalation
If your lines get busy, don’t sweat it. Calls will be transferred over to us.
Technical live chat support
Open your website to engage visitors and
capture new leads 24/7.Appointment booking
Bring order to your IT support team’s schedule
with a secure booking system.Out-of-hours answering
servicesGive callers professional support even when you’ve closed and keep clients longer.
UK business telephone
numberGet a secure business phone line. Keep your
work and personal life.
Why it works.
![Always available]()
Always available
Be there for your prospective customers. Anywhere, anytime.
![Lead capture]()
Capture every lead
Never miss an opportunity
when clients call.![No voicemail]()
No voicemail, no bots
Win more business with real people, not automated voices.
![Open for business]()
Never closed for business
Work from home, your office,
or Anywhere.![Return callers]()
Know your callers
We recognise your returning callers
for a personalised experience.![Manage calls]()
Manage your calls
Busy? Have an important meeting? We've got you covered.
The voice (and ears) of your business.
Our professional receptionists are an extension of your business.
They use your script, speak your language and understand your intake process, to give callers consistently on-brand service.
1.Let’s talk.
Tell us about your firm, your clients and your goals. We work with you to create call flows to give your clients the best experience.
2.Start forwarding your calls.
Our friendly receptionists engage and interact with your leads and customers, 24/7.
3.Stay up-to-date Anywhere.
See details of every customer interaction via our app, SMS, or email.
App features.
You’re in good company.
“Worth it! We trialled AnswerConnect to handle our out of hours support calls. We needed someone to answer, collect some critical information, then transfer calls to one of our engineers, following a specific escalation order.
AnswerConnect delivered this and more. They did it quickly, easily, and gave us full control over any future changes to the service. The service has definitely been worth it!
“Fantastic service! Using Answer Connect as a call answering service has been fantastic. Their service has been quick and efficient, we have been using Answer Connect now for almost a year. Would certainly recommend.
Learn more about our IT telephone
answering service.
Dig deeper into how an answering service can help your IT company grow.
![Male professional Answering Calls Blog Post]()
Business TipsIT Service Providers: 6 ways a telephone answering service can help you grow
In any business, a missed call is a missed opportunity. 80% of consumers have hung up on a business after waiting too long for...
![Female receptionist taking calls]()
Business TipsSmall businesses
strategies to enhance
the customer experience through outsourced customer service.Elevate your brand’s customer interactions through outsourced service. Learn strategies for...
![Male using phone standing on stairs]()
Business TipsMastering effective customer service interactions.
Customer service interactions are a differentiating factor that can very much make or break a small business. Being able to provide exceptional customer service isn’t only about addressing issues, but about...
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FAQs.
How does an IT answering service work?
![Arrow icon]()
An IT answering service ensures your calls and chats are always answered by a real person, rather than an impersonal interaction with a chatbot.
How much does it cost to hire an answering service?
![Arrow icon]()
The cost for an answering service differs depending on several factors, including which sub-services within this you require, and the number of minutes you require each month.
Does my IT company need an answering service?
![Arrow icon]()
If you're having trouble answering calls, following up with inquiries or offering clients a personal service, then an answering service offers a cost-effective solution.
Where are your IT virtual receptionists based?
![Arrow icon]()
Yes, our virtual receptionists are based around the UK and speak fluent English, so you can give callers an on-brand experience in every interaction.
How will an answering service benefit my IT business?
![Arrow icon]()
An IT answering service supports your customers 24/7. Your virtual receptionists can offer support where you don't have the time or staff to do so. That means an improved experience for customers and more leads for your business.
Can't find the answer to your question? Call us at 0800 802 1069 or email us at hello@answerconnect.co.uk
Grow your business today.
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Mindset
Our success is not shaped only by our talents or natural ability, but by our mindset. Personally or professionally, we have the power to make change happen.
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