24/7 Services.
Discover more about the
services we offer.
Maple Group
Shaquille Pabani
Answer every call with compassion.
When it comes to in-home and residential care, every call matters.
Ensure every caller receives a professional, empathetic response and
help families access the support they need at a difficult time.
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More time to care.
Give your team time to do what they do best; offer professional care.
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Empathy ensured.
Give callers a warm response with receptionists trained in active listening, 24/7.
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Increased intake.
Answer calls around the clock to increase client intake and grow your business.
Top call-answering features for care providers.
Our call answering service
includes several features as
standard.
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Messages and recording
Get new call messages and recordings in your inbox day or night. Never miss a message again.
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Call transfers
Set up call routing rules to help callers reach the right person every time with unlimited transfer options.
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Oncall calendar
Update staff working hours to direct calls to different members of your team according to shift patterns.
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Custom scripting
Tailor your scripts for different call scenarios at no extra cost. Update your scripts at any time.
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Appointment scheduling
Help callers book appointments and run your schedule like clockwork with secure scheduling.
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Emergency call handling
Give callers the right response when they need it most with emergency call protocols.
Try it for yourself.
Book a consultationHow we work with your service.
Our professional receptionists are an extension of your company.
They use your script, speak your language and understand your intake process, to give callers consistently on-brand service.
1.Call us.
Tell us about your care home or home care business, your callers and your goals.
2.Customise.
We work with you to tailor the service to your unique goals.
3.Connect.
We connect with your callers right away so you can focus on all the other aspects of your business.
Your partner in
business.
AnswerConnect is proud to partner with the Homecare Association.
The power of
people in care.
Discover how Shaquille Pabani of The Maple Group, transformed client interactions, improved the quality of
care, and supported his team’s work-life balance.
How to get your messages.
Hear how we sound.
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To hear how we could answer your calls, enter your
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FAQs.
How does an answering service for care providers work?
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A care provider answering service sees trained receptionists answer calls on your behalf. Our team is trained to give your callers professional, empathetic care at a difficult time. Along with taking messages, they can transfer calls, qualify leads and book appointments for your team to follow up.
How much does an answering service cost?
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The cost varies according to several factors. AnswerConnect plans bill by the minute, and we work with you to determine the best plan based on your typical call volume. You can also upgrade or downgrade your plan each month according to call projections. Click here to see our plans.
How can a care answering service help my business grow?
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An answering service can help your care home or home care businesses grow by increasing your client intake. Besides that, with an answering service handling your calls, your team has more time to focus on caring.
What equipment do I need to use an answering service?
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You’ll only need a few tools to use an answering service. That includes a telephone line, client management software and a digital calendar. Every AnswerConnect plan includes options to add a unique telephone business line for inbound calls. With a huge suite of integrations, we can connect with your CRM so new call data appears in your CRM in real time. Your account also includes free appointment scheduling, so our receptionists can book appointments in your calendar on behalf of your callers.
Can't find the answer to your question? Call us at 0800 802 1069 or email us at hello@answerconnect.co.uk
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